Cancellation & Refund Policy

This page covers the refund policy of payments made for walk events, and for products purchased from our store, whether online or in-store.

1. Trail Starter, Trail Walker and Trail Rambler walk grade events

This section covers events in the following walk grades:

Cancellation policy

A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Tuesday to Thursday prior to the walk event. No refund will be given after this time.

Hot weather policy

If the forecast temperature for Adelaide is equal or higher than 32C, walks are cancelled. For simplicity, this can be determined the night prior to the walk from the 7.00 pm ABC News Adelaide weather forecast, based upon the Bureau of Meteorology's routine 4pm forecast.

Even if the forecast temperature is later revised, the walk remains cancelled. In such a case walk fees will be refunded.

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

2. End-to-End walk grade events

This section covers End-to-End walk grade events. For week-long End-to-End trips please refer to the Extended Trip Events section below.

Cancellation policy

The refund policy for End-to-End walks is as follows.

  • A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Tuesday to Thursday prior to the walk event. No refund will be given after this time.
  • We aim to provide well organised, well priced and interesting walks. As we sometimes need to book accommodation and organise catering we need to ensure that these costs are met. The Walk Leader will review walk refund requests, because some services such as meals and accommodation may have already been made to service providers.

Hot weather policy

In the event of hot weather, the decision to proceed with or cancel a walk is made by the Walk Leader(s), having regard to risk factors such as local weather conditions, trail accessibility, vehicle support, and the physical capabilities of walkers in the group. In some circumstances, the Walk Leader may decide to amend, modify or shorten a scheduled walk. If a single-day End-to-End walk is cancelled, walk fees will be refunded. Refunds do not apply to weekend-away walks and multi-day events.

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded, however charges associated with bus transfers, accommodation and meals cannot be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

3. Extended Trip walk grade events

This section covers Extended Trip walk grade events.

Cancellation policy

  • To confirm a place, the deposit must be paid within a week of booking.
  • Complete payment to be made by the specified date, usually one month from the trip date. To simplify the task for the office we encourage people to pay the full amount at the time of booking.
  • If you advise us that you wish to cancel your walk registration:
    • up to a month prior to the trip, the deposit will be refunded if your position is taken by another person on waiting list. A $10.00 admin fee may be charged.
    • up to a week prior to the trip, the deposit will be forfeited
    • within a week of the trip, no refund will be payable
  • We aim to provide well organised, well priced and interesting walks. As we sometimes need to book accommodation and organise catering we need to ensure that these costs are met. The Walk Leader will review walk refund requests, because some services such as meals and accommodation may have already been made to service providers.

Hot weather policy

In the event of hot weather, the decision to proceed with or cancel a walk is made by the Walk Leader(s), having regard to risk factors such as local weather conditions, trail accessibility, vehicle support, and the physical capabilities of walkers in the group. In some circumstances, the Walk Leader may decide to amend, modify or shorten a scheduled walk. If a single-day End-to-End walk is cancelled, walk fees will be refunded. Refunds do not apply to weekend-away walks and multi-day events.

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In this situation we will consider what is reasonable in regards to a nill, partial or full refund.

4. Twilight Walks walk grade events

This section covers Twilight Walks.

Cancellation policy

A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Wednesday of the walk event. No refund will be given after this time.

Hot weather policy

There is no Hot Weather Policy for Twilight Walks. However if weather is severe or the conditions do not suit the particular walk a Twilight Walk may be cancelled - your walk leader will contact you by email or phone to let you know of this.

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

5. Products purchased online or in-store

1. Your Rights

We abide by the Australian Consumer Law, a national law introduced on 1 January 2011 covering all Australian shoppers, regardless of state or territory. By knowing your rights you can make informed choices and demand quality products and services.

2. Security Policy

We take steps to encrypt information transmitted between our website servers and your browser.

Secure payment transactions are enabled via NAB (National Australia Bank Ltd). We do not retain or store your credit card details.

Read more about security.

3. Privacy Policy

We value your right to privacy and take measures to protect personal information we may hold about you.

Read more about how we treat your information.