Shipping & Delivery Policy

This page covers the shipping & delivery policy of event tickets, and products purchased from our store, whether online or in-store.

1. Event Tickets & Passes

Event Tickets

If you register for a walk event you will need access to a printer to print the details, or otherwise save the details.

Multi-Walk Passes and Golden Boots Cards

If you purchase a Multi-Walk Pass or Golden Boots card details of your card purchase will be recorded, and walk registrations deducted from your card account as you register for further walk events. When all walks are deducted, you will be prompted to purchase another card.

2. Products Purchased

1. Where We Deliver

Goods can be delivered throughout Australia and internationally. We use Australia Post to deliver packages, and they have access to 328 million delivery points worldwide.

If an order is placed directly in our physical store (rather than our online store), or via phone, other methods of delivery may be negotiable.

2. Australia Delivery Times

Orders will be despatched within 3 working days and delivery will be made through Australia Post. During the checkout process you will be provided with delivery options such as normal and express delivery.

Standard Delivery (small deliveries)

Delivery to Estimated delivery (business days)
Metropolitan areas of Adelaide 1 day
Other capital cities 2 days
South Australian country locations 2 days
Country locations outside of South Australia 3 days

Refer to the Australia Post's Domestic Letters for more delivery locations and times.

Parcel Delivery

Delivery to Estimated delivery (business days)
Metropolitan areas of Adelaide Up to 2 days
Melbourne Between 2 to 3 days
Sydney & Canberra Between 3 to 4 days
Other capital cities Between 5 to 6 days
South Australian country locations Up to 2 days

Refer to Australia Post's Parcel Delivery for more delivery locations and times.

Express Post

The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.

Delivery to Estimated delivery (business days)
Adelaide and suburbs, postcodes 5000-5199; 5800-5999; Next Day Guarantee
Most country centres throughout South Australia including Adelaide Hills, Barossa Valley, Murray Mallee, Port Augusta, Port Lincoln, Port Pirie, Riverland, South East, Whyalla and Yorke Peninsula, also Broken Hill (NSW) 2880. Next Day Guarantee
Other capital cities (except Darwin) Next Day Guarantee

Refer to Australia Post's Express Post Delivery for more delivery locations and times.

3. International Delivery Times

To get an estimate of delivery times for international parcels, visit Australia Post's International Post Guide.

4. Cost of Delivery

Delivery costs are based upon Australia Post charges. On the cart or checkout page there is a Shipping Calculator.

5. Delivery Problems

If your package is not delivered within the above timeframes you should contact us.