Cancellation & Refund Policy

This page covers the refund policy of payments made for walk events, and for products purchased from our store, whether online or in-store.

1. Trail Starter, Trail Walker and Trail Rambler walk grade events

This section covers events in the following walk grades:

Cancellation policy

A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Tuesday to Thursday prior to the walk event. No refund will be given after this time.

If we cancelled the event:

  • If you have paid a walk fee for this event (other than by use of a Golden Boots card) you are entitled to a receive a refund. Generally, the office will refund this money to you within 2 weeks of the date of cancellation.
  • In most cases the refund will be credited to the account from which you paid the fees. If after checking your bank account, you have not received a refund of your fees within that time period, please contact the office.

Hot weather policy

Severe Weather

Be aware that walks are automatically cancelled when the forecast weather for the day of the walk is for severe storms with dangerous winds as per the 7pm ABC News on the day prior to the walk. Refer to abc.net.au/news/weather or bom.gov.au/sa.

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

2. End-to-End walk grade events

This section covers End-to-End walk grade events. For week-long End-to-End trips please refer to the Extended Trip Events section below.

Cancellation policy

The refund policy for End-to-End walks is as follows.

  • A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Tuesday to Thursday prior to the walk event. No refund will be given after this time.
  • We aim to provide well organised, well priced and interesting walks. As we sometimes need to book accommodation and organise catering we need to ensure that these costs are met. The Walk Leader will review walk refund requests, because some services such as meals and accommodation may have already been made to service providers.

Hot weather policy

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded, however charges associated with bus transfers, accommodation and meals cannot be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

3. Extended Trip walk grade events

This section covers Extended Trip walk grade events.

Cancellation policy

  • To confirm a place, the deposit must be paid within a week of booking.
  • Complete payment to be made by the specified date, usually one month from the trip date. To simplify the task for the office we encourage people to pay the full amount at the time of booking.
  • If you advise us that you wish to cancel your walk registration:
    • up to a month prior to the trip, the deposit will be refunded if your position is taken by another person on waiting list. A $10.00 admin fee may be charged.
    • up to a week prior to the trip, the deposit will be forfeited
    • within a week of the trip, no refund will be payable
  • We aim to provide well organised, well priced and interesting walks. As we sometimes need to book accommodation and organise catering we need to ensure that these costs are met. The Walk Leader will review walk refund requests, because some services such as meals and accommodation may have already been made to service providers.

Hot weather policy

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In this situation we will consider what is reasonable in regards to a nill, partial or full refund.

4. Twilight Walks walk grade events

This section covers Twilight Walks.

Cancellation policy

A full refund of monies paid will be given if the office is notified before the close of walk registration, which is displayed on the event page on the website, but is often on the Wednesday of the walk event. No refund will be given after this time.

Hot weather policy

Bushfire policy

If a Total Fire Ban is declared by the CFS in the Fire Ban District where the walk event is being held, the walk event will be cancelled. In such a case walk fees will be refunded.

Extraordinary event or circumstance

Sometimes events may be cancelled due to an extraordinary event or circumstance, weather related or otherwise, beyond our control. In most cases you will be entitled to a full refund.

5. Products purchased online or in-store