This covers the shipping & delivery policy of event tickets, and products purchased from our store, whether online or in-store.
1. Event Tickets & Passes
Event Tickets
If you register for a walk event you will receive a registration confirmation email.
Golden Boots pass
If you purchase a Golden Boots pass, details of your pass will be recorded on your account. When the card expires you will be prompted to purchase another card.
2. Products Purchased
1. Where We Deliver
Goods can be delivered throughout Australia and internationally. We use Australia Post to deliver packages, and they have access to 328 million delivery points worldwide.
If an order is placed directly in our physical store (rather than our online store), or via phone, other methods of delivery may be negotiable.
2. Australia Delivery Times
We endeavour to process orders within 3 business days.
Over the December-January period our Office is closed. However we will endeavour to process orders with 5 business days. Delivery will be made through Australia Post. During the checkout process you will be provided with delivery options such as normal and express delivery.
Standard Delivery (small deliveries)
| Delivery to | Estimated delivery (business days) |
|---|---|
| Metropolitan areas of Adelaide | 2-3 days |
| Other capital cities | 3-4 days |
| South Australian country locations | 3-4 days |
| Country locations outside of South Australia | 4-5 days |
Refer to the Australia Post's Domestic Letters for more delivery locations and times.
Parcel Delivery
| Delivery to | Estimated delivery (business days) |
|---|---|
| Metropolitan areas of Adelaide | 2 days |
| Melbourne | 3 days |
| Sydney & Canberra | Between 3 to 4 days |
| Other capital cities | Between 4 to 5 days |
| South Australian country locations | up to 5 days |
Refer to Australia Post's Parcel Delivery for more delivery locations and times.
Express Post
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.
| Delivery to | Estimated delivery (business days) |
|---|---|
| Adelaide and suburbs, postcodes 5000-5199; 5800-5999; | Next Day Guarantee |
| Most country centres throughout South Australia including Adelaide Hills, Barossa Valley, Murray Mallee, Port Augusta, Port Lincoln, Port Pirie, Riverland, South East, Whyalla and Yorke Peninsula, also Broken Hill (NSW) 2880. | Next Day Guarantee |
| Other capital cities (except Darwin) | Next Day Guarantee |
Refer to Australia Post's Express Post Delivery for more delivery locations and times.
3. International Delivery Times
To get an estimate of delivery times for international parcels, visit Australia Post's International Post Guide.
4. Cost of Delivery
Delivery costs are based upon Australia Post charges. On the cart or checkout page there is a Shipping Calculator.
5. Delivery Problems
If your package is not delivered within the above timeframes you should contact us.